Frequently asked questions
Got a question about how we’re organised, applying to work for us, or looking for financial or shareholder information?
What is Kanberry?
Kanberry is an international payment and remittance service provider incorporated in Australia and supervised by AUSTRAC.
Is my money safe with Kanberry?
We operate on the basis of total transparency, which means that you are always in control of your money. We also apply industry’s best practices to make sure your money is safe.
How do contact Kanberry?
Please check our contacts page for more information.
Is account opening free at Kanberry?
We do not charge any onboarding fees.
Do you open virtual accounts?
Kanberry operates under money remittance registration. That means that we do not offer conventional account opening for customers. We serve as an intermediary sender and recipient of the payment.
How much do you charge for payment processing?
All fees are agreed with each customer separately and are included in the service agreement.
What funding options are available?
Currently, you can fund your remittances in EUR via SEPA and SWIFT.
How much do you charge for currency exchange?
We don’t apply any additional markups by default. However, this rule can be reviewed, depending on the specific case (currency you want to purchase, amount etc). In such case, the rate will be agreed separately for each deal.
How long does it take to process a payment?
We will process your request within one business day after receipt of funding. The total amount of time will depend on a lot of factors, including how swiftly you provide the funding to us.
Can someone else provide funding on behalf of my company?
Payments from 3rd parties are prohibited.
How do I apply for an account with Kanberry?
It is recommended to start by filling out the form on our website. After we receive the initial information, our team will get back to you with more details and further instructions.
Why do I need to provide you my personal documents and company documents?
Kanberry is a money remittance service provider supervised by AUSTRAC of Australia. We are required to collect information about a company and its representatives to meet the requirements of both local and international regulators.
How long does it take to verify a corporate account?
Normally, any application and documents are reviewed within 2 business days after receipt. However, it is our right to ask for additional information and documents, if we consider provided information insufficient. On average, it takes around one week to complete the onboarding process.
What documents do you collect?
Below you will find a non-exhaustive list of documents that may be required:
For legal entities:
- Memorandum and Articles of Association;
- Certificate of Incorporation / Registration;
- Certificate of Directors and Certificate of Shareholders / Certificate of Incumbency with directors and shareholders indicated;
- Register printout (in case above documents are not available);
- Declaration of Trust (if applicable);
- Proof of address of the company;
- Business plan
For directors and ultimate beneficial owners:
- Valid Passport or Identity Card;
- CV;
- Proof of address – Utility bill or any other document, confirming residency address;
- Proof of wealth – Bank statement or any other document showing salary, dividend payments, sale of assets or other legitimate income (only for UBOs)
What do you mean by UBO?
UBO is an abbreviation for Ultimate Beneficial Owner. A person who ultimately owns and controls at least 25% of the company (directly, via shareholding legal entities, trusts and other possible forms). Ultimate Beneficial Owner is always a private individual or multiple individuals.
